Support
Get help with any LMS Genie™ tool · We typically respond within 1 business day
Email Support
Questions, bugs, or feature requests — send us a message and we'll get back to you.
support@mentoringu.orgContact Form
Use the contact form on our main site for general inquiries or consulting requests.
Open contact form →MentoringU
Learn more about the team behind LMS Genie™ and our L&D consulting services.
mentoringu.org →Frequently Asked Questions
How do I access the LMS Genie tools?
There's nothing to install. After you subscribe, you log in to the LMS Genie™ web app in your browser — the API genies (Course Updater, User Setup, Unenrollment, and more) and the free browser tools all run there. We'll email you a secure sign-in link to get started.
Where are my LearnUpon API credentials stored?
You enter them once under Settings in the app. They're encrypted and stored securely, and decrypted only for the few seconds a tool is actually running — inside a secure server function, never in your browser. They're never visible to MentoringU, and you can update or remove them anytime in Settings.
What is a dry run?
Every genie offers a Dry Run that previews exactly what would change — row by row — without touching your LMS. We strongly recommend a dry run before every live run, especially on production data.
Which LMS platforms are supported?
The API genies currently support LearnUpon. Support for other platforms is on the roadmap. Our free browser tools (Embed Genie, SCORM Genie, Button Creator, Email Customizer) work with any LMS that accepts HTML content.
How do I find my LearnUpon API credentials?
In LearnUpon, go to Settings → Integrations → API. You'll find your API key there. You also need your LearnUpon subdomain (the part before .learnupon.com or .learnuponus.com). Enter both under Settings in the app.
Can I cancel my subscription anytime?
Yes. You can manage or cancel your subscription anytime from the Billing page inside the app, which opens the secure Stripe customer portal. Your access continues until the end of your current billing period. No partial refunds are issued.
A row errored — what should I do?
Each row shows its own status and message in the results, so you can see exactly what happened. Common causes are invalid API credentials (re-check them in Settings), data that doesn't match the template, or a momentary API rate limit (wait a moment and re-run just the errored rows). If it persists, email us at support@mentoringu.org with the details and we'll help.
Does MentoringU have access to my LMS data?
No. Your API key is encrypted and used only transiently while a tool runs — we don't store your row data or your LMS data. Each genie talks directly to your LMS using your own key, and nothing from your runs is kept beyond a metadata-only activity log.
Need consulting help? MentoringU offers LMS migration consulting, custom API development, and instructional design services. Visit mentoringu.org to learn more.